5 Steps to Better Listening
First-rate listening skills are the number one asset branch staff bring to their jobs. Great listening leads to a better understanding of customer needs and the opportunity to fulfill those needs with appropriate solutions.

Here are five ways to boost listening skills:

1. Let customers fully finish what they are saying before speaking
2. Don't interrupt
3. Don't get distracted
4. Actually reiterate what a customer has said
5. Ask open-ended questions to gain a complete understanding of what a customer is saying

From the Omega Performance e-Newsletter: The Competitive Edge for Banks
Dated 6/5/2007

Providing an excellent customer experience through every step of the sales process is key in making any sale and in generating referrals. What do you do to insure that every contact you have with your customers is top-notch? Send us your tips and suggestions to loprograms@lendingtree.com and we’ll post your suggestions here!