I joined The Lending Connection in July 2003. I’m proud to represent a company with such high standards, integrity and strong leadership. It’s not an easy job, but it’s easy to be successful when management consistently looks at ways to improve.
Here are a few suggestions with proven results. When I call a lead for the first time, I use a structured agenda statement. This paints a picture of what we will accomplish in the phone call and helps to put the customer at ease. Next I use a series of qualifying questions that allow me to collect valuable information & build rapport at the same time. I use open-ended questions that require a thoughtful response, rather than yes or no. The first call must be a conversation rather than an interrogation. Keep the conversation positive; be sympathetic and understanding. This builds rapport and validates your interest in providing the borrower solutions.
What makes a loan officer successful isn’t so much what you say or do but more about believing in yourself and the company you represent. I’m not selling loan programs & interest rates; I’m selling The Lending Connection and our benefits
My success is a result of believing in myself, along with the hard work and dedication of everyone on The Lending Connection team.
Andy Mastroianni
Senior Loan Consultant
The Lending Connection, Inc.
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