Registration Is Now Open!

Boca Raton, Florida ~ Thursday, May 11, 2006 Don't miss LTU Live in Boca Raton, Florida. Over 90 percent of participating loan officers would recommend LTU Live to a coworker. Come see what all the excitement is about!

This half-day course is designed for you - the LendingTree loan officer. Learn new skills and proven techniques that will help you close more loans!

New Content: Two-way communication is critical between you and your potential borrower. Too often, though, consumers end up doing more listening than talking. At LTU Live, you loan officers, will learn how to probe their consumers through effective question sets that are designed to uncover the most relevant information. Questioning techniques are key in revealing consumers' hidden needs, thus allowing you the loan officer to present the best option and most satisfy the consumer. LTU Live will be professionally facilitated by Jack Robinson of Force Management.

New Format: You spoke and we listened! LTU Live is more convenient than ever. We've condensed the program to run from 10:00am to 3:00pm, allowing you to avoid rush hour and check-in at the office.

LTU Live is only $179 per person and we are proud to offer our Gold Leaf Certified loan officers a discounted price of $149.

For more information or to register, go to www.lendingtreetraining.com

Watch for more information on our upcoming LTU Live trainings:

Detroit, MI - July 13, 20066
Irvine, CA - Mid August
NJ/NYC - Mid October

LendingTree Webinar Training Courses

In just one hour you can better understand your LendingTree business through online training. These short, interactive courses are geared to give you important information that can improve your results with LendingTree consumers.

Conducted by trainers in our lender development group, sessions offer helpful information on many topics including a newly revised Cracking the Purchase Code, and updated Find A Realtor® training. You can also learn more about the Lender Scorecard, LenderWeb Apex, and the LendingTree Consumer Education Tool Kit.

Check out detail course descriptions and the current webinar schedule, or visit www.lendingtreetraining.com to review all the Loan Officer Programs offered by LendingTree.

Consumer Delight - It's Not About the Rate

LendingTree measures our consumer's experience through online surveys. Our "Consumer Delight" initiative analyzes the responses to these surveys on a monthly basis and track key trends.

67% of the consumers who do not close a loan with a LendingTree lender are still satisfied with their LendingTree experience. Why are these consumers not closing with you? The top reasons are lender name recognition and customer service. Interestingly, rate and fees were not a major factor in a consumer's decision to close with a non-LendingTree lender.

The good news? 88% of the responders who closed a loan through LendingTree indicated that they are satisfied with their experience and had good interaction with their lender. Consumer complaints about the individual loan officers tend to reflect issues with professionalism and responsiveness. Purchase loan closers Overall, consumers who close a purchase loan through the LendingTree Exchange stand out as significantly as less satisfied with their LendingTree experience and their lender relationship.

The Consumer Delight team is hard at work redesigning the surveys that are sent to our consumers. The new surveys will provide greater detail about their experience. In addition, LendingTree plans to launch a "Secret Shopper" program in Q2 2006. Our goal is to provide you with actionable feedback that will help you improve customer service - and close more loans!

Faces of Success

LendingTree recognizes that we have some of the best loan officers in the business working with our consumers. To recognize these outstanding individuals, we have launched the Faces of Success program.

Each month we will recognize one loan officer on the network that provides a unique perspective on working with LendingTree customers. Results will be announced monthly and published in our newsletter. In addition, the winner we will be featured on our training website at www.lendingtreetraining.com for the entire month.

Managers are asked to nominate their outstanding loan officers via email to loprograms@lendingtree.com

We look forward to hearing about all the fantastic loan officers on the network!

Using Stumbling Blocks As Stepping Stones

(from his e-Newsletter dated Wed 3/15/2006)
By: Brian Tracy

Everyone makes mistakes and the busier you are, the more mistakes you will make. The only question is "How well and how effectively do you deal with the inevitable ups and downs of life?"

Using Stumbling Blocks As Stepping Stones
There are two ways to look at the world: the benevolent way or the malevolent way. People with a malevolent or negative worldview take a victim stance, seeing life as a continuous succession of problems and a process of unfairness and oppression. They don't expect a lot and they don't get much.

On the other hand, people with a benevolent or positive worldview see the world around them as filled with opportunities and possibilities. They approach their lives, their work, and their relationships with optimism, cheerfulness, and a general attitude of positive expectations.

Flex Your Mental Muscles
When you develop the skill of learning from your mistakes, you become the kind of person who welcomes obstacles and setbacks as opportunities to flex your mental muscles and move ahead. You look at problems as rungs on the ladder of success that you grab onto as you pull your way higher.

According to statistics, 70 percent of all decisions we make will be wrong. That's an average. This means that some people will fail more than 70 percent of the time, and some people will fail less. It is hard to believe that most of the decisions we make could turn out to be wrong in some way.

Cut Your Losses
The fact is that our society, our families, our companies, and our relationships continue to survive and thrive because intelligent people tend to cut their losses and minimize their mistakes. It is only when people refuse to accept that they have made a bad choice or decision-and prolong the consequences by sticking to that bad choice or decision-that mistakes become extremely expensive and hurtful.

Learn From Your Mistakes
Learning from your mistakes is an essential skill that enables you to develop the resilience to be a master of change rather than a victim of change. The person who recognizes that he has made a mistake and changes direction the fastest is the one who will win in an age of increasing information, technology and competition.

By remaining fast on your feet, you will be able to out-play and out-position your competition. You will become a creator of circumstances rather than a creature of circumstances.

Action Exercises
Be willing to cut your losses and walk away if you have made a mistake or a bad choice. Accept that you are not perfect, you can't be right all the time, and then get on with your life.